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As you begin 2024, you could be looking to review your costings from last year and search for savings options and improvements to your IT operations.  If you are running a business with a small IT system, you may feel that a managed IT support contract would not be beneficial to your business.  However, at David Allen IT Solutions we advise why cheaper ad-hoc (also known as break/fix) IT support may be more costly for your business in the long run.

As more and more businesses migrate towards a relatively small number of core software applications, such as Microsoft 365, we believe that IT should be seen as a simple utility like water and electricity – essential, reliable and always ON.

In this digital age, our businesses are so reliant on technology that if it stops working, all operations come to a standstill.  Here are some aspects IT downtime can cause a business:

• Manpower costs
• Customer dissatisfaction
• Sales
• Production time
• Competitive ability

Preventative Maintenance

With ad-hoc support, you will not receive the same benefits of having a managed IT support contract in place.  In fact, the break/fix support model inherently creates a situation where ad-hoc support companies will see greater financial gain from fixing customers’ IT issues than from preventing issues from occurring in the first place.

Managed IT services are therefore seen by many as a far superior support model, when clients have faultless IT, a managed IT contract aligns the client and providers goals.

As your IT department we have system monitoring tools in place for our clients 24/7, 365 days a year.  Our monitoring tools alert us to a host of potential issues with our client’s IT infrastructure, as well as confirming that systems and networks are running smoothly.

System patches are applied frequently, software and firmware updates are installed on a regular basis and backup jobs are tested routinely, giving you peace of mind that we could get your business back up and running should a business-critical event occur.

With ad-hoc IT services, support is only provided when you have a problem and due to the infrequency of contact, break/fix support providers are unable to guarantee timely resolutions, possibly costing your business due to an increased amount of system down time.

A managed IT support contract with David Allen IT Solutions may seem more costly, as a general rule, than ad-hoc IT support, however with a fixed monthly rate, we can provide you with an IT service where you are able to get a lot more business added benefit for your money.

Qualified technicians respond immediately to any helpdesk issues, as well as IT strategy advice and project consultation services when required, a managed IT service contract will give you immediate access to a team of IT professionals.

Are you interested in learning more about our managed services or would you like to schedule a free, no-obligation consultation? Contact our experts.