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At David Allen IT Solutions, we recently had the pleasure of working with Enigma Medical Solutions, a new client who joined us just a few months ago. From the moment they reached out to us, we knew that this partnership would allow us to showcase our commitment to delivering tailored, high quality IT support. Enigma Medical Solutions is a growing company and their primary concern was ensuring their IT infrastructure was secure, efficient and capable of supporting their day to day operations without interruptions. We were excited to help them achieve just that.
Neil Gilchrist from our team led the onboarding process, which was completed in August. His technical expertise and hands on approach ensured that the transition was smooth and our team was available to assist with every step of the process. One of the primary goals was to provide responsive and technically skilled support for the Enigma Medical Solutions staff, ensuring any requests or technical faults were handled swiftly and effectively. With five users relying on us for their IT needs, we set up a comprehensive support system that would allow them to operate without disruptions.
One of the key components of this project was enhancing the security profile of Enigma Medical Solutions. We achieved this by utilising the powerful security tools within Microsoft 365 Business Premium. By implementing these tools, we ensured that their business data remained protected, secure and backed up, providing them with the confidence that their sensitive information is safe. In today’s world, cyber threats are ever evolving and having a robust security setup is essential for any business. For Enigma Medical Solutions, our approach not only protected their IT environment but also provided peace of mind that their data was safe from potential breaches.
Backing up business data was another crucial part of the project. We created a seamless system that ensured all company data was regularly backed up. This was done with business resilience in mind, safeguarding Enigma Medical Solutions from worst case scenarios such as data loss or hardware failure. The importance of consistent and reliable backups cannot be overstated, especially when running a business that relies heavily on secure information and compliance.
Alongside these security and backup improvements, we took over the proactive management and maintenance of their IT infrastructure. This included overseeing their Microsoft Surface Pro devices running Windows 11, ensuring everything remained up to date and fully optimised. By staying ahead of potential issues through proactive monitoring and maintenance, we reduced the risk of downtime and kept things running smoothly for the team at Enigma Medical Solutions.
Another significant aspect of our work was ensuring that Enigma Medical Solutions remained compliant with the necessary certifications. We will be overseeing the renewal of their Cyber Essentials, Cyber Essentials Plus and ISO27001 certifications when they come due. These certifications are vital for any business handling sensitive data and maintaining them is an important part of ensuring continued business success and security.
After completing the onboarding process, we are thrilled to see that Enigma Medical Solutions has experienced positive changes in their operations. There has been no interruption to their daily work, which is exactly the outcome we aim for with every project we undertake. Additionally, they have seen a reduction in IT overheads, which has helped streamline their operations further. Any technical issues that have arisen have been addressed quickly by our team, meaning they have not experienced any significant delays or downtime.
We have been fortunate to receive great feedback from the team at Enigma Medical Solutions. Bells Harvey, their Business Manager, shared that “David Allen have been a pleasure to work with so far, from our initial enquiry, through to onboarding and their customer services support team. It is early days still but the transition to their services has been very straightforward. They have liaised well with our previous IT services provider and have addressed any teething issues quickly to ensure our business can continue to operate in a seamless manner.”
It is feedback like this that drives our team to continue delivering exceptional IT services. For us, it is all about making sure our clients can focus on their business while we take care of the rest. The process for Enigma Medical Solutions took about a month from start to finish and we are proud of how smoothly the transition went.
If your business is facing similar challenges, whether it is about enhancing security, ensuring your data is backed up, or reducing IT overheads, we would be more than happy to help. At David Allen IT Solutions, our experienced team is always ready to provide the guidance and support you need. Do not hesitate to get in touch with us and let us work together to ensure your IT infrastructure is secure, efficient and ready for whatever the future holds.
